Refund policy
Last updated: September 25, 2026
Our 30-day money-back guarantee
If your seat cover arrives damaged, faulty or not what you ordered, or it doesn't do what our product page says it does, tell us within 30 days of delivery. We'll refund you in full or send you a new one, whichever you prefer. There's nothing to send back.
How to claim
- Email contact@seatcloak.com with your order number.
- Tell us what's wrong and include a photo or a short video that shows it. If it arrived damaged, include the packaging too.
- We reply within 1–2 business days. A refund goes back to your original payment method within 5 business days (your bank may take a few more days to show it), and covers everything you paid, shipping included. A new seat cover ships free, with tracking.
The guarantee covers the seat cover as it reaches you. It doesn't cover a change of mind, or damage after delivery (for example, the fabric cut, torn or burnt).
If it develops a fault: 12-month warranty
Every seat cover is covered for 12 months from delivery against faults in materials and workmanship, such as a seam or a strap coming apart.
- How to claim: email contact@seatcloak.com with your order number and a photo or short video that shows the fault.
- What happens: we send a replacement free of charge. You don't need to return the faulty seat cover. If that colour is no longer available, we send the closest equivalent or refund you.
- Not covered: accidental damage (for example, the fabric cut, torn or burnt) and normal wear, such as light pilling or fading of the fabric.
If your parcel is lost
If tracking shows no movement for 10 days, or your order hasn't arrived 30 days after we dispatched it, contact us. We'll send it again or refund you in full.
Your legal rights
This policy adds to your rights under the law where you live; it never replaces them.
- United Kingdom: you can cancel an online order for any reason within 14 days of delivery. Email us within those 14 days and we'll reply with the return address. Send the seat cover back within 14 days of telling us, with return postage paid by you, and we refund what you paid within 14 days of getting it back or of your proof of posting, whichever comes first.
- Australia and New Zealand: you also have consumer guarantees that can't be excluded, including a repair, replacement or refund for a major failure.
Questions
Email contact@seatcloak.com. We reply within 1–2 business days.