FAQs

Answers to the questions we get asked most. If yours isn't here, email contact@seatcloak.com. We reply within 1–2 business days.

Shipping

How much does shipping cost?

Free Tracked Shipping costs nothing, on every order, with no minimum spend. Express Tracked shipping is available to the United States and the United Kingdom for $5.99.

How long will my order take?

We prepare and dispatch orders within 1–3 business days. Free Tracked Shipping then usually takes 8–12 days. Express Tracked usually takes 5–8 days to the US and 3–6 days to the UK after dispatch. The full detail is in our shipping policy.

Where do you ship to?

The United States, the United Kingdom, Canada, Australia and New Zealand.

Can I track my order?

Yes. Every order ships with tracking, and we email you the tracking number when your order is dispatched. It can take 2–3 days after that email before the first scan shows online.

Will I pay taxes or import duties?

Where taxes or import duties can be collected at checkout, they're shown there before you pay. In some countries your local carrier or customs may charge them on delivery instead. Any such charge is set by your country, not by us.

Refunds and guarantee

What does the 30-day money-back guarantee cover?

If your seat cover arrives damaged, faulty or not what you ordered, or it doesn't do what our product page says it does, email us within 30 days of delivery with your order number and a photo or short video that shows the problem. We'll refund you in full or send you a new one, whichever you prefer. There's nothing to send back. The guarantee doesn't cover a change of mind. The full detail is in our refund policy.

What if it arrives damaged, or I receive the wrong item?

Email us within 30 days of delivery with photos of the item and the packaging. We'll send a new one or refund you, whichever you prefer. Nothing needs to be sent back.

How long do refunds take?

We reply within 1–2 business days. Once your refund is approved, the money reaches your original payment method within 5 business days; your bank may take a few more days to show it.

Is there a warranty?

Yes. Every seat cover is covered for 12 months from delivery against faults in materials and workmanship. If yours develops one, we send a replacement free of charge, and you don't need to return the faulty one.

Orders and payment

How can I pay?

With any of the payment methods shown at checkout.

Can I change or cancel my order?

If your order hasn't been dispatched yet, email us as soon as possible and we'll do our best to change or cancel it. Address corrections need to reach us within 12 hours of ordering. Once a parcel has left, it can't be redirected.