Shipping policy
Last updated: September 24, 2026
Free tracked shipping
Every order ships free, with tracking, to the United States, the United Kingdom, Canada, Australia and New Zealand. These are the only countries we ship to at the moment — if yours isn't on the list, email us and we'll tell you when it is.
How long it takes
- Processing: 1–3 business days to prepare and dispatch your order.
- Free Tracked Shipping: usually 8–12 days after dispatch.
- Express Tracked ($5.99, United States and United Kingdom only): usually 5–8 days to the US and 3–6 days to the UK, after dispatch.
Express isn't offered to Canada, Australia or New Zealand at the moment.
Delivery times are estimates from the carrier and can be longer around holidays or when customs is busy.
Where it ships from
Orders are packed and shipped by our fulfilment partner's warehouse in China, so your parcel may arrive in more than one box if you order several items.
Tracking
When your order is dispatched we email you a tracking number. It can take 2–3 days after that email before the first scan shows up online.
Taxes and import duties
Where taxes or import duties can be collected at checkout, they're shown there before you pay. In some countries your local carrier or customs may charge them on delivery instead. Any such charge is set by your country, not by us.
Wrong address
Please check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it before dispatch. Once a parcel has left, we can't redirect it.
Lost or late parcels
If tracking shows no movement for 10 days, or your order hasn't arrived 30 days after dispatch, contact contact@seatcloak.com. We'll send it again or refund you in full.